Frequently Asked Questions (FAQs)
supportAbout The Luminous Wand
LED light-theraphy is a non-invasive treatment that uses light-emitting diodes (LEDs) to deliver specific wavelengths of light to the skin. Each light penetrate the skin to various depths to target specific skin issues.
The Luminous Wand has seven different LED wave lights: Red, Green, Blue, Yellow, Cyan, Purple & Sky Blue
Microcurrent Technology uses low-level electrical currents to stimulate facial muscles, boost cellular activity, and enhance collagen and elastin production. It is commonly used to lift and tone facial muscles, reduce wrinkles and improve skin textures.
Three vibration options
FOR CAUTION, microcurrent devices should not be used by those with epilepsy, patients with pacemakers or those with metal implants.
The gentle warmth can relax facial muscles, reduce tensions especially around the forehead, jawline and temples. It improves blood circulation, boosts collagen production and provide optimum product absorption.
This product is NOT WATERPROOF. Do not use the device in or near areas such as bathtubs, sinks and washbins to prevent it from damage or falling.
The Luminous Wand is very handy and you can use anywhere. Each product will come with a USB charger and a user manual for more information.
supportPayment Information
Paypal in 4 Instalment option is available for eligible customers. No Interest. No late fees. See Instructions below:
1. Click on Add to Cart.
2. Next, press Checkout.
3. If you choose Paypal, it will direct you to the actual Paypal Site.
Eligible customers will have the Paypal in 4 Instalment options.
supportShipping Information
We offer FREE standard shipping worldwide.
Order processing takes anywhere from 1-3 business days.
Estimated Delivery (once order is processed)
Australia: 5-14 business days
New Zealand: 5-14 business days
USA: 7-14 business days
UK: 7-14 business days
Canada: 7-14 business days
Europe: 7-14 business days
Rest of world: 14-20 business days
Due to upcoming holiday season, shipping times may vary however, we will endeavour to meet the above timeframes.
supportRefunds & Exchanges
If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:
- For hygienic reasons, this product is not refundable or exhangeable once used.
- The item you're returning must be unused and in re-sellable condition, in the original packaging and with proof of purchase.
- Returns must be lodged within 30 days of receiving the item by emailing us at enquiries@theluminouswand.com
- Return postage costs will be at your expense.
Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.
If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase within 10 business days.
The Luminous Wand has One Year Warranty. This only applies if a problem occurs during normal use (e.g. broken).
We’ll happily help to facilitate an exchange.
Please note:
-If the item is faulty, you must lodge a request by sending an email to our Customer Service Team via enquiries@theluminouswand.com.
- Send us a photo/video of the fault/issue and a proof of purchase.
- As it is free shipping upon purchase, the return postage cost will be at your expense.
- Once we receive the return we’ll inspect the item/s and if we are satisfied of the fault, we'll let you know and organise for a new replacement to be sent within 20 business days.
Testimonials
Tina, Essendon VIC
Wilma, Caroline Springs VIC
Rachel, Luggate NZ
Tricia, Glenelg SA
Danielle, Parramatta NSW
Raiza, Wodonga VIC
Kellie, Temuka NZ
Etta, Brisbane Qld
Elsa, Melbourne, VIC
Lumi, Neutral Bay NSW
Mica, Auckland NZ
Rachael, Hawthorn Victoria
Free Shipping Worldwide
30-Day Money Back Guarantee
One Year Warranty
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